Cross-selling and upselling in retail are the foundation of raising the average ticket. Are retailers properly training sales associates to offer credible cross...
The death of creativity and imagination are at the heart of low sales in retail shops around the world. Some think technology is the answer — not The Retail D...
After-Christmas retail can be fun — even with a pandemic — as long as you stay focused on making money and minimizing returns instead of just giving profits...
Completely rearranging daily routines and continually adapting amid significant uncertainty can take a huge toll on the spirits of store owners and managers. Wh...
Why should you hire people who do not look like you? Because while it is human to hire people with similar backgrounds, it can be based on unintentional bias. F...
With stores still open and others to eventually re-open amid coronavirus risks, meetings devoted to health have risen to the highest priority. Which of the sugg...
An assistant store manager is a bridge between the manager, who is frequently unavailable on the sales floor, and associates. They also often become store manag...
Why is it employees often see the warning signs of a dying store before owners and managers? Because they see things through the lens of a customer and their ow...
Just because someone knows how to sell your merchandise doesn’t mean they know how to motivate a crew and manage your store. What advice would you add to thos...
What is experiential retail? It’s when the retailer gives you a distraction in hopes you’ll find it compelling enough to want to hang out. Are many experien...