Bob Phibbs

President/CEO, The Retail Doctor

Since 1994 companies worldwide have turned to Bob Phibbs, the Retail Doctor® for the passion and expertise necessary to grow their sales. A professional speaker and author, he has frequently been called on to provide commentary on Marketing and Branding for MSNBC.

  • Worked with some of the largest retail brands in the world including Brother, Hunter Douglas, LEGO, OMEGA, Vera Bradley, Viking, and Yamaha.
  • Retail consultant with a proven track record of increasing sales 20-50% within months.
  • COO with a broad range of responsibilities creating a culture of exceptional experiences.
  • CMO of second-fastest growing company in Los Angeles two years running.
  • Built two successful businesses from scratch.
  • Author of “You Can Compete: Double Sales Without Discounting”
  • Author of “The Retail Doctor’s Guide To Growing Your Business”
  • Author of “Groupon: You Can’t Afford It – Why Deep Discounts Are Bad for Business”
  • Contributor AMEX Open Forum

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  • Posted on: 09/19/2017

    Toys ‘R’ Us files for bankruptcy, enters ‘new era’

    Make no mistake though, the debt isn't going away. And the structural problems are still in place as more and more Millennial moms buy toys off Craigslist and at dollar stores. Let's not forget this is the company that couldn't make FAO Schwartz work.
  • Posted on: 09/13/2017

    Is BOPIS degrading the in-store experience?

    It's the new trend as evidenced by the new Nordstrom in WEHO- SABIOS. Shop anywhere but in our stores.
  • Posted on: 09/12/2017

    Nordstrom tries a no-merchandise store

  • Posted on: 09/12/2017

    Nordstrom tries a no-merchandise store

    It seems these are more after-purchase services. When I'm in LA next I plan a visit as the entire concept seems odd. Why would someone "pre-buy" a product and wait for its retrieval? Why not just go to the Grove and browse with a personal shopper? How does this scale to make financial sense for the investment in employee time, real estate, etc.? But (like Amazon often does) Nordstrom owns the "retail buzz" for the day which may be worth more than the actual facility.
  • Posted on: 09/11/2017

    Professor says price gouging is simple supply and demand at work

    At the risk of being the only naysayer here , say you leave the water at $10 a case. And someone comes in and buys all 20 cases of yours. You're out. Now what can you do for your neighbors? I don't pretend to know what anyone in a hurricane disaster faces but I do understand things are rarely as black-and-white as they appear to those of us on the outside looking in.
  • Posted on: 09/11/2017

    Will lower everyday prices boost Target’s traffic and sales?

    Reminder: Sears 1989 and J.C. Penney 2012. Both touted "lower everyday prices" as the way forward -- and retreated fairly quickly.What does EDLP even mean in 2017? There's always someone cheaper -- always. This just continues the trend that retailers are merely warehouses dependent on the shouting price. I call it warehousization, not retailing.
  • Posted on: 09/08/2017

    Will CVS’ sales take off in airports?

    I would bank on this more than an Amazon Locker for snacks. I expect Hudson to be concerned but a location in the airport would be key.
  • Posted on: 09/07/2017

    Should retailers rent fans to create buzz for their businesses?

    Sorry, this goes beyond the "everyone's doing it so what's wrong with it?" In a world we hear over and over is supposed to only resonate with Millennials, I find this disingenuous. Would you hire a call girl escort to attend a business function? If appearance is all you want -- this is the trick. However, at a time we see training and labor budgets are being slashed, how do you possibly reconcile this fake news labor generator?
  • Posted on: 09/05/2017

    Five pain points grocers must address to survive in an Amazon/Whole Foods world

    Wow -- if that picture doesn't say it all about co-opting a brand. "Farm Fresh" for a product built halfway across the world in a factory. I think the jury is out on just how successful this marriage will be and what it shows grocers. National grocers have been aware of all of these things and have tried a range of changes from scan-as-you-go, to self-checkout to adding beer in their cafes. Becoming more like Amazon doesn't help grocers beat them at their own game. Being better at their game using their reams of data is Amazon's unique selling proposition.
  • Posted on: 09/01/2017

    Does Amazon Books need coffee?

    So Barnes & Noble rises from the ashes as something "innovative" for Amazon?
  • Posted on: 08/29/2017

    Are Whole Foods’ price cuts game-changing for food retailing?

    I don't see this as bringing in a much broader segment of the population. Their highly educated, disposable income-having target are less likely to rave that avocados are 30 cents cheaper but it follows Amazon's pattern of dominating the news cycle with low prices. Whole Foods couldn't make it work for many years and be profitable -- Amazon can cut prices because of deep Wall Street pockets and their AWS. You have to wonder if it is really good for one company to be able to have such abilities divorced from being profitable.
  • Posted on: 08/24/2017

    Why don’t more retailers ‘get’ curation?

    Retailers think more choice is better. In 2017, more choice is work. And work leads to, "I'll think about it." Of course, curation used to be part of merchandising -- knowing how to craft areas of discovery. Now it's just load more crap onto the walls and hope we aren't a warehouse for online retailers. As Nikki notes, that is not sustainable.
  • Posted on: 08/22/2017

    Will Amazon’s two-minute pickup service appeal to students?

    And technology is enabling all of it Ian. Good response.
  • Posted on: 08/22/2017

    Will Amazon’s two-minute pickup service appeal to students?

    I think Amazon jumped the shark with this. It's actually an added step to just going to the store for daily essentials.
  • Posted on: 08/21/2017

    Should all retailers offer subscription services?

    There's a subscription service now for sneakers. I don't get it and doubt, outside of a small core, that it is very useful to many consumers. I don't see how jewelry stores could do a subscription either. Like most have noted, for high volume consumables it can make sense. While dogs won't protest the same food week after week -- outside of commodities like toilet paper and razors, how many consumers want the exact same thing every month?

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