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Hot Issue: Loyalty Marketing

1/24/05
It's Not Loyal to Stop Shopping

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Reports have tended to emphasize the continual declines in annual trips to supermarkets, but there's another story here. For the first time, one percent of shoppers, over a period of a year, have found that they can live without visiting a supermarket. With all the supermarket loyalty cards in the hands of shoppers, how are supermarkets losing shoppers?

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