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Hot Issue: Customer Service

4/3/09
Retail Customer Experience: The Retail Power of Suggestion

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Just down the road from my house is a great, locally owned, independent comic book shop. The owner does something that I didn't notice at first, a powerful little trick of language: he leaves you with a phrase that, for lack of a better term, is a command to come back. What do you think about the "power of suggestion" at retail, especially around product endorsements and goodbyes?

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