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Hot Issue: Customer Service

2/27/09
Snooty Attitude Tones Down at Luxe Boutiques

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Techniques for sizing up potential customers at designer boutiques have tagged clerks at high-end stores with a reputation for snootiness and all-out rudeness. But the The New York Times notes that virtually overnight, the brutal recession has changed those attitudes.... Do you think the snooty reputation at high-end stores has toned down given the recession or has it always been widely overblown?

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