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Hot Issue: Shopper Behavior

1/8/09
Store Planners Try to Lead Shoppers

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Supermarket planners are so well versed in persuading people to buy things that stores often look alike. An article in The Economist examines some of the thinking behind the planning but includes hints that crossing the line between being helpful and coercive could be counter-productive. To what extent do consumers understand the ways in which retailers try to predict and drive their behavior?

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