According to a consumer-intercept survey conducted by Grocery Headquarters this year, the vast majority of shoppers have high expectations of their pharmacy. Yet, many shoppers noted that when the pharmacy fails them in some way, such as dispensing the wrong prescription or providing shoddy service, they are quick to try another outlet. Do you agree with the survey respondents that service at pharmacy counters, especially at grocery stores, has "improved dramatically" in recent years?

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