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Hot Issue: Customer Service

5/20/08
All-Self-Checkout Fresh & Easy Gets High Marks

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Tesco's test of an all-self-checkout Fresh & Easy store has apparently gone over well with consumers, according to the survey of consumers in its test store in the U.S. The Retail Bulletin website reported that a survey of shoppers conducted by Tesco found that 90 percent were 'satisfied or very satisfied' with the self-checkout experience. Are Americans ready for all-self-checkout stores?

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