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Hot Issue: Operational Issues

5/16/08
RetailTouchPoints: Today's Retail Models: Everything is Broken, But Cross-Channel Formats Are Still Fixable

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We know a lot about the broken economy and the credit crunch and the money that has vanished with real estate profits and personal refinancing. These things are in some ways beyond the control of retailers. But we don't know enough about a tougher problem that has driven the high profile retail failures of the past year: broken business models. Do you agree that weaker business conditions are exposing flawed business models primarily resulting from the arrival of the Internet?

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