An Aberdeen global survey of 175 retail companies in January 2008 has found that at least 60 percent of retailers have POS systems that are older than 5 years. Of those, 35 percent are older than 10 years. The use of legacy POS system at retail checkout can be a frustrating experience for customers as order management, loyalty programs, and payment acceptance processes are fraught with delays. Do you agree that complex and time consuming procedures pose the biggest challenge to good customer service at checkout?

REGISTRATION ONLY TAKES A MINUTE!
To read the complete content of this article and participate in the discussion, click the button below and sign up now! Existing subscribers, use the login below.