What does it take to get some service around here? That's a question that many, if not most, consumers have asked in exasperation while in shopping situations. A new research report from Yankelovich, Consumers in Control: Customer Service in the Age of Consumer Empowerment, shows clearly that exasperation is what many are feeling with the lack of service they get. If polls consistently say consumers will walk from stores with poor customer service, then why are so many still in business?

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