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Hot Issue: Employee Motivation

10/4/06
The Uniform Makes the Associate

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Is it true that the uniform makes the man (or woman) working in the retail store? It appears as though Wal-Mart thinks so. According to a report in The New York Times, Wal-Mart has begun testing a new navy blue polo shirt and khaki pants uniform with associates in about 100 stores. What is your assessment of the role uniforms play in a retail operation?

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