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Hot Issue: Operational Issues

9/7/06
BrainTrust Query: Do retailers need to find new ways to innovate?

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Everywhere you turn, someone is talking about innovation. Tom Kelley, author of the recent book, The 10 Faces of Innovation, calls it "the lifeblood of all organizations." According to some industry experts, there now exists a greater need for retail innovation than ever before. Yet the retail industry seems to have few innovation stories to tell. If innovation is the lifeblood of the retail industry and, through technology, retailers can rapidly and continuously evaluate and share innovations, why does it seem as though very little innovation exists?

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