Practicing Random Acts of Retail Kindness
According to a study coming out in the Journal of Marketing, building true loyalty involves not just continually pleasing customers but making them feel "grateful." What are some ways retailers can create "grateful" experiences for customers?
BrainTrust Query: The Hawthorne Effect (Maybe) Debunked
In labor productivity studies, it's called the Hawthorne Effect--the mere act of observing something affects the outcome. Now The Economist reports that a new analysis of the original data casts doubt on the initial conclusions. Are workers affected by being observed as postulated from the original Hawthorne project?
Best Buy Launches iPhone App
Best Buy is taking steps to leverage the power of mobile marketing, including the creation of a new iPhone application called the "Best Buy Gamers Club." Will mobile apps for the iPhone and other devices facilitate commerce and shopper loyalty as suggested in the Mobile Marketer article?