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5/17/2013
[18 Comments]
Starting in January 2014, Selfridges will apparently become the first department store to offer drive-thru pickup. Is drive-thru pickup becoming a more critical complement to online buying? What do you think of drive-thrus for department stores?
[11 Comments]
Walmart did not the post the numbers company execs were hoping for in the first fiscal quarter of the year. As to what went wrong in Q1, Walmart U.S. president Bill Simon chalked it up primarily to a delay in tax refunds and the weather. What do you make of Walmart's weaker than expected quarter?
[12 Comments]
A new report from Change to Win, a union-backed adversary of Walgreens, claims out-of-stocks are out of control at the chain's stores. Do you think Walgreens has out-of-stock issues? What do you think are the most likely reasons behind its inventory issues (if they exist) and what will it take to correct the problem?
brandchannel - 5/16/2013
Star Tribune - 5/17/2013
The New York Times (tiered sub.) - 5/16/2013
The Associated Press/USA Today - 5/16/2013
Bloomberg News - 5/17/2013
Business Courier - 5/15/2013
WCPO/kypost.com - 5/16/2013
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Featured Panelists:
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Scientific Advisor TNS Global Retail & Shopper,
Adjunct Senior Fellow, Ehrenberg-Bass Institute
Braintrust Resource:
[Image of: Gene Hoffman, President/CEO, Corporate Strategies International] [Image of: Bob Phibbs, President/CEO, The Retail Doctor & Associates] [Image of: Paula Rosenblum, Managing Partner, RSR Research] [Image of: M. Jericho Banks PhD, President, CEO, Forensic Marketing LLC] [Image of: Shep Hyken, Chief Amazement Officer, Shepard Presentations, LLC]
[Image of: David Zahn, Owner, ZAHN Consulting, LLC] [Image of: Bill Hanifin, Managing Director, Hanifin Loyalty LLC] [Image of: Martin Mehalchin, Partner, Lenati, LLC] [Image of: Ralph Jacobson, Global Consumer Products Industry Marketing Executive, IBM] [Image of: Camille P. Schuster, Ph.D., President, Global Collaborations, Inc.]
Choice Braintrust Comments:
From...
"The answer is simple any retailer that continues to make margin by shaving labor hours is going to end up with stock outages. Is Walgreen worse than anyone else? I don't..."
From...
"We are in an era where many retailers are trying to get "one up" on competition by relying on hope and old processes, which I think drive-thrus are for the..."
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Business Intelligence for Social Media
A customer who complains about your competitor on Twitter or Facebook is a customer ripe for picking. But how can marketers stay on top of the thousands of online messages and blogs to take advantage of this opportunity?
Enriching Customer Relationships
Retailers have made the investment in data collection, but they typically fail to leverage the consumer insights derived from data to build a better bottom line through optimized store layouts.
Delivering On Your Brand Promise
Continuing in our webisodes series, our BrainTrust panelists consider how mobile-enabled store associates are revitalizing the customer experience and how, for shoppers, mobile has become synonymous with personalization.

ON-DEMAND WEBINAR

Mobile as the Omnichannel Linchpin

Special guest panelist Omair Haque, Manager, eCommerce Analytics, Staples Canada, joins our expert BrainTrust panel to help you gain a deeper understanding of how consumers are incorporating mobile devices into their cross-channel shopping behavior.

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RECOMMENDED ARTICLE: from LoyaltyOne

Using Basket Data to Optimize Store Layout

Retailers use loyalty data well to reward shoppers, but they may be missing another huge opportunity -- increasing store layout effectiveness by mining customer-specific basket data.

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COMPLIMENTARY STUDY: from CrossView

CrossView’s 2013 Cross-Channel Readiness Study

CrossView's annual cross-channel study shows how leading retailers fared across four channels: online, in-store, mobile and call centers.

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COMPLIMENTARY WHITEPAPER: from UPS

Online Shopping Customer Experience Study

Other online shopping surveys have focused on purchase or web usability, but this survey bridges that gap with a view of perceptions on customer experience from pre-purchase through post-delivery.

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COMPLIMENTARY WHITEPAPER: from IBM

Locking down the TPO/TPM swivel chair

The Trade Promotion Optimization procedure is often followed by the redundant task of loading the plan into an internal Trade Promotion Management system for execution, aka the "swivel chair" approach.

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A SOLUTION BLUEPRINT: from Intel

Intelligent Shelf Compliance Solution Minimizes Inventory Distortion

Planograms tell you where product should be, but how do you know if it's there? Learn about cutting edge shelf compliance solutions that are harnessing new digital image recognition technology to confirm product placement on store shelves.

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COMPLIMENTARY WHITEPAPER: from IBM Smarter Commerce

Shift-to-Early - How lifecycle pricing pays dividends for softlines retailers

The "Shift-to-Early" approach makes use of lifecycle pricing tools to improve outcomes. See a realistic set of practices that can significantly reduce forecasting uncertainty, help enable better pricing decisions and improve profitability.

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THOUGHT LEADERSHIP WEBISODES: from Oracle Retail

Delivering On Your Brand Promise

The complete seven thought leadership webisodes are now available in this series from RetailWire. Hear from BrainTrust panelists who have made careers out of helping retailers and brands apply technology in ways that support their company missions.

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COMPLIMENTARY STUDY RESULTS: from RetailWire with IBM Smarter Commerce

Pricing Transparency: Can Retailers Regain Control?

"Showrooming" has made significant inroads into retail industry lexicon while simultaneously being dismissed as overblown. While the results of a recent RetailWire study indicate that showrooming may not be a major problem, it is certainly symptomatic of broader issues.

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